Expert strategies, case studies, and actionable tips to reduce churn and increase customer lifetime value.
The Subscription Pause is your zero-CAC win-back strategy. It's a low-effort tool to save LTV by deferring revenue, not losing it. Offer it in your exit flow to retain data and goodwill, making re-activation free and instant.
Stickiness isn't magic—it's engineered. We use the F-I-L Framework (Frequency, Intensity, Investment) to analyze Slack, Notion, Zapier, and Mixpanel. Find your product's failure point by turning the cancellation flow into your most powerful diagnostic tool.
Stop manually chasing churn. We'll show you the 9-step blueprint to automate a personalized 3-email win-back flow using Stripe Webhooks, AI, and Zapier. This zero-touch system proactively recovers lost revenue 24/7.
The Churn Rate Lie: Your target must be relative to your product's technical stickiness. Discover the benchmarks for High, Medium, and Low stickiness SaaS to set a realistic goal.
Turn billing events into retention wins. Learn to connect Stripe, Zapier, and AI for hyper-personalized, automated messages that save your most valuable users.
As a SaaS business, the focus is often on gaining new customers. But what if there's a silent force actively undermining your growth and draining your hard-earned revenue? Customer churn is more than just a percentage point on a dashboard – it's a multi-faceted cost that impacts everything from your bottom line to team morale and future innovation. In this article, we'll uncover the true, often hidden, costs of churn and explore why understanding it is the critical first step to building a more sustainable and profitable SaaS business. Are you ready to stop the leak?
Battling SaaS churn doesn't require a complete overhaul. Discover actionable, easy-to-implement strategies you can deploy this week to boost customer retention. Learn how small, focused changes can make a big impact on engaging new users, re-engaging at-risk customers, and optimizing your exit paths for sustainable growth.
Don't let customer cancellations be the end of the story. Discover how to transform dreaded "cancel subscription" attempts into powerful opportunities for understanding, re-engagement, and retention. Learn to design intelligent cancellation flows that not only reduce churn but also gather invaluable insights to build a stronger, more resilient SaaS business.
Join businesses waiting for intelligent cancellation flows that reduce churn and boost retention. Be the first to know when we launch.
Expected launch: November 2025